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Common Problems

Browser configuration

Can't see an ad?

Make sure adblockers or other script blockers are disabled when testing. You can recognize whether important scripts are blocked in a few ways:

  • Your browser will show an error in the console: (example from Chrome)

Also make sure the SDK is set to debug mode.

Lack of local server

The SDK won't function correctly when running it through the file protocol. You can check this by looking at your address bar when running the game, if it says file:// at the start you are running the game through the file protocol.

Make sure you are running the game on a local server (for example through Python, PHP or Node.js).

Still having issues?

If you have an issue that is not covered by the above, please get in touch with your Poki contact. We’re also constantly adding more frequently asked questions to this page to better serve you.